Frequently asked questions

Any questions? We have the answer!


Would you like to place your order faster and have more financial leverage to order products? Then request a credit directly from Solarclarity. With this credit from Solarclarity, you can order on account and have a payment period of 30 days after the order is invoiced.

How can I apply? You can do this very simply by sending an email to: The amount of the credit limit is partly determined by your financial results to date, so if you provide us with your annual figures, possibly supplemented with the interim results for the first 6 months of this year, we can increase your limit.

You can do this very simply by sending an e-mail to: The amount of the credit limit is partly determined by your financial results to date, so if you provide us with your annual figures, possibly supplemented with the interim results for the first 6 months of this year, we can increase your limit.

A credit allows you to order on account from Solarclarity and then you have 30 days to pay after the order is invoiced.

Please note: The total value of all orders placed and unpaid invoices must remain below your personal credit limit. If this limit is exceeded, Solarclarity may ask you to pay one or more (overdue)* invoices. That way, the order, as well as the remaining balance, stays within your credit limit and you are assured of on-time delivery.

Would you like to request a credit limit increase? You can do so by sending an email to

* Payment must be received by 12:00 noon in order for the order to be processed on time. Please also note that the delivery time may vary depending on the delivery address.

Do you want to know more about your credit, please contact

My Account

Click here > to create an account for access to our web shop. After creating an account you will be able to log in after about one working day (for The Netherlands it will take about 10 minutes before you can access our web shop).

You can create multiple logins for your company. This means that several colleagues within your company can use the Solarclarity webshop with their own account. For each user you can indicate who is allowed to order and who is not.

You have a login which hangs under a main user. This means that a colleague manages the account. Check this with your colleagues. If you can't figure it out, please contact

Click here >  to go to your account. If you want to change the invoice address or the standard delivery address please contact us on

Please bear in mind we need about one working day to process your registration. Sometimes certain details are not entered correctly (maybe your registration number or email address). Please contact us by mail  and we will assist you.

Click here > to go to the login page. You will need an account to be able to log in. If you do not have an account with us yet, click here to create an account >

At the moment it is not possible to change your own email address. If you send us an email we can change it for you: Preferably use the email address that you want to change from. 

Click here > to your password. You must be logged out.

Our webshop offers you a unique insight into the available stock of our wholesale business. Up to 8 weeks ahead and always up to date. Our web shop shows exactly what our buyers and account managers can see themselves. For the most up-to-date information, you don't need to call, but you can look at our webshop.  

Below we explain how this works:

The stock is "real time", every 5 minutes all orders and incoming products are added and subtracted to arrive at the number of products available.

The different numbers per date in the overview show what is available in total at that moment. You cannot therefore add up the numbers per line.

We look up to eight weeks ahead. The exact delivery date of incoming products after that time is too uncertain to give you a reliable picture. Because that is our big goal: clarity and insight for you as an installer.

Forgotten your password, click here > to request a new password. 

This is not yet possible online. This will be added at a later stage.

Transparency and digital security are important principles of the services of Solarclarity. For us it is of great value to create a clear picture with regard to the handling of your personal data. We will inform you of this in this Privacy Statement > .

To order

Order the products you need by clicking on the order now button. Via the shopping cart icon in the top right hand corner you can access an overview of the items you ordered. By clicking on the green order now button you will be guided through the ordering procedure.

You can submit a request to change your order via our support page.

Cancellation of an order (or part of an order) is only possible with the written permission of Solarclarity. Send an email to For the cancellation of an order a fee of 10 % of the original purchase amount will be charged. Please read our terms and conditions.

If you want to make changes to an order after completing the ordering process, please contact our customer support on

Our web shop always shows up-to-date availability. We do not have next day delivery on all our products, we also carry order-only products. Do you need an order-only product, please contact our sales department on +31 (0)294 745 700 (menu choice 1). 

Click here >  for more information about returning a product or order. 

Did you order too much or the wrong products, maybe you did not receive the right products, click here >  Did you not receive all the products you ordered? Please contact our customer support on +31 (0)294 745 700, so we may solve this for you. 

If you want to know when an order will be delivered, look on the order confirmation. 

Here you will find > an overview of our transport rates and additional services. Transport rates are automatically calculated on the amount of the sales order.


Transport is free throughout the Netherlands and Belgium. We charge a handling fee for orders under €3000.-  More info: Check the transport information page

Different orders on the same day for one location cannot be combined into one transport after ordering. Our logistics process is largely automated and the merging of orders requires a lot of manual research, which involves more time and costs than the merging of orders is saved. 

If you want to save on transport costs for multiple orders, bundle your projects / orders in one order. More info: on the transport information page

Carts and projects

Create your cart. 

At the top right of our webshop in the green bar you will find your shopping cart. By clicking on the arrow right of the cart, a screen opens in which you can create a new cart by means of the green button. If you have multiple carts, you will find them there.

Enter the name of the shopping cart and choose an icon that best suits your customer or project and save your shopping cart. Now it can be found among the other cart at the top right. From this moment on, all products will be added to your new shopping cart and you can use them until the end of the order.

How can I change the name or icon of the cart? 

Click on the three dots to the right of the cart to open it. Change the name or icon and click save.  

Switching between carts

In the green header (top right) you can click on the arrow beside your shopping cart to find the list with your shopping carts. The green surrounded cart is the active cart. Click on the desired cart to activate. 

If you continue shopping, all products will be placed in this cart. By clicking on another cart you will activate it.

Move products in your active cart, copy to another cart

Click on the icon of your cart. The active cart opens. Click on the three dots on the right of the product you wish to move, to open this functionality.

Choose copy or move. 

Then click on the desired cart where the product should go to. If the product already exists, you will be notified that the product in question already exists in a saved cart. This prevents you from ordering unwanted duplicate articles. 

Click on the three dots to the right of the cart to open it. Change the name or icon and click save.  Remove: click on remove. You can only remove carts that are de-activated. So before removing a cart, first de-activate it.
Carts will continue to exist until removed.

Save the items in your carts as projects. 

Open your active shopping carts by clicking on the amount or icon in the top right corner of the green bar. Click on the "save as projects" button. 

Give your projects a name or reference and click on save. 

Projects remain until they are deleted. So you can fill active carts from your projects more often.

You can find my prjects under "My account" 

Payment - My prices

At Solarclarity we like to keep things simple, that is why you can use the following payment options in our web shop: 

  • Payment link
  • iDeal (Only in the Netherlands)
  • Bancontact
  • ING Homepay
  • Credit Cards
  • Sofort
  • Credit, if you want to know more about this, please contact Customer Support >

If you use the “Payment link” option you will receive a payment link. If we have not received payment within 48 hours, the order will be cancelled. 

If you have any questions regarding your invoice please contact Please note we do not automatically return your payment! 

If you have ordered products with different delivery dates, you pay per delivery made. If you want to avoid these extra costs, make sure the delivery date lies after the date of the last available product.  

As you pay per delivery made, it may be beneficial to change your delivery date. The web shop indicates the first date that all products can be delivered at once.  

If you have any questions regarding your invoice or reminder, please contact

Price lists may include. price agreements and your discounts processed. price agreements and your discounts processed.

You can download a full CSV price list of all products that we carry.  After downloading the CSV price list, you need to convert it to Excel (.xlsx) to edit for your own purposes. You can convert your CVS via this link. or use the "Data - Text to Columns" button in Excel.

Calculations Tools

Solarclarity has a wide range of tooling available to help you design the best solar-energy system, click here for an overview of our tools >

Solarclarity has different mounting material brands. Click here >  to go to the page. 

Want to use one of our tools, but it is not working properly, please contact

Other questions

The return of old solar panels and inverters is provided by PV Cycle. For more info and how this works you can find here> Only in the Netherlands.

With Bliq you have real-time insight into the energy consumption of your home, but of course also into the generation of your solar panels.
NOTE: Only available in the Netherlands and Belgium

What options do I have on the webshop

Do you want to be informed quickly about the best available panels? Then put this link in your bookmark:
Best available solarpanels

There are many differences between solar panels. Think of dimensions and capacity. To get a good comparison between these panels, we have smart sorting functions, namely: availability, price of the product, price per Wp (only for panels) and power per M2.

Do you often order systems for different customers and projects? Then you simply create a second shopping basket with us. Well organized!